Customer information

Digital Product Refund Policy

Please review the terms that apply to the product or service you are purchasing.

Ebooks

Before publishing, specify the actual refund rules for each digital product and make sure they match the external sales and checkout provider's policies and applicable consumer law. Do not claim a product is non-refundable or refundable without confirming the terms.

Website templates and custom services

Website templates on this site are enquiry-led and are not purchased through this page. For custom work, agree the scope, milestones, cancellation terms, and any refund treatment in writing before work begins.

How to request help

Provide a verified support contact and explain what order information is needed. Do not ask customers to email payment-card details or passwords.